1st of Three--Top 10 Things Top Sellers Do!

Every month, I run a Coach Call on two different topics. On this month’s second call, I listed the Top 10 things that the top sales pros do that most of the others do not. Since I recorded this call, I have had dozens of people respond that the call opened their eyes to the things that are necessary to stay on top. Furthermore, many of the respondents commented that the Coach call helped them get back on track to re-start doing the things that they used to do.

In either event, due to the overwhelming response to this call, I have decided to write a corresponding article for those of you who are not part of the Coach Call program.

The Top Sales Pros are a special breed of cat. They engage in decidedly different activities on a regular basis. Although they walk and talk the same at first glance, they do very unique things every day that, in and of themselves are not overly special. But combined, these things create a vortex of success that attracts the best customers, the most referrals, the strongest relationships and the highest commissions!

I have been fortunate to be a sales professional for many years that others have placed in the “Top Sales Pro” category. In addition, I have the pleasure of working with many top sales pros (and many more on the other end of the spectrum) every year in my business as a speaker and sales coach. In doing so, I have witnessed some of the best practices that are consistent among only the best. The 10 things that I have compiled in this article (First three listed below) are not the only things that these Heavy Hitters do, but they are, in my opinion, the most important:

1-They Take Full Responsibility
The Best of the Best never place blame on others for their failure or misfires. They realize that the only one responsible for their success or failure is the person that they stare in the mirror every morning. By accepting responsibility for everything, they NEVER become the victim of competition, market circumstances, pricing, or any other issues that are attacking their competition that whine, complain, and sit around waiting for the next big bad wolf.

2-They Guard Their Attitudes with Their Lives
The Top Producers understand that their Attitude is their most important asset to their success and they do everything they can to make sure they bolster it and protect it. They never hang around with those who choose to place blame, point fingers, complain, and bellyache. They go out of their way to associate with winners and successful people. Although they may get invitations to the pity parties, they never choose to attend. In addition, these cats NEVER feel that know it all. In fact, they always seek other’s opinions, knowledge, and experience. They believe anything is possible and you know what…most of the time, they are right!

3-They Feed Their Brains-Every Day
The Best of the Best got to that spot on purpose! They did not just wake up one day on the top of the heap. They actually worked hard to feed their brains the things that it needs to grow. They realize that the marketplace never stands still. They realize that customers needs will always change and they choose to stay ahead of the curve. Consequently, they read books, articles, and reports in the areas that demand their attention. They constantly “sharpen their axes” in the areas of salesmanship, customer service, empathy, and differentiation. They seek to become an expert in their field by increasing their knowledge every day on purpose.

Too Early to Start Setting 2010 Goals?

As I sit here on yet another plane ride on another Sunday night to yet another speaking engagement/training session on Monday, I find myself mapping out my 2010. The thoughts that I have been capturing on paper are based partially on long term goals that I have had for years, (that I remain committed to) combined with new goals that are a combination of things learned thus far this year with things I wish to engage in or complete in 2010.

In years past, I have waited until late December to address the upcoming year. Like many of you (I assume) as I get older, I find myself thinking more about the things that I want to get done each year. The years seem to be cruising along faster every year and as my children grow, there is even more pull on my time from the home front. Priorities adjust and success gets redefined with every year.

I want my business to grow and yet, I want to spend more time with my children. I want to expand into different areas of value for my clients, and yet I wish to keep my firm small. I want to get in 100 rounds of golf while lowering my handicap and yet wish to continue my quest for greater health through consistent exercise and better eating. I want to travel and vacation more with my family while they (we) are young and yet….well, see all of the above. I want to complete two books currently under way. I would like to see my staff earn considerably more income without putting in more hours-and without cutting too deep into company profits. I want…I want…I want. Thus, I begin the process of mapping it out.

Have you thought through and decided what you want to DO in 2010? I suggest that give it some thought. Why not now? Why wait? Get a first draft started and share it with your family and your team at work. Get input from others. Look at the calendar and start penciling the WHENs to the WHATs. Some things will get scheduled and others will have to wait for another time. When will you take the time to read, to take a class, to grow, to get stronger, to exercise, to live, to share, to love, and to “check out?” Oh yeah, through all of that, when will fit in the time to grow your business?

This month, schedule a few hours (you have to schedule them-you won’t find them) to give some thought to your upcoming year. Think on paper! Write down everything that you’d like to engage in or complete in the upcoming 12 months. Don’t put limitations on yourself-just write them down as if you could not fail. Attach real numbers and dates. Avoid “wandering generalities” and be as specific as you can. Once you have your list, stop and schedule a second time period to prioritize and plan these things.

Creating a road map for your personal and business success is serious business and requires thought---that’s why so few people do it—and why those that do, do it poorly.